Frequently asked questions to help you buy a voucher, a gift box or an item - Château La Chenevière
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also opt for free delivery to your home. Château La Chenevière.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. These boxes are available in digital version or as a personalized gift voucher sent to your home. Our gift boxes are valid for unique experiences at Château La Chenevière.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our Château La Chenevière website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is sent immediately in digital format or to your home for free, depending on your preference. Enjoy this simplified and personalized shopping experience at Château La Chenevière.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Château La Chenevière.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Château La Chenevière, select this option during your online purchase. You can then invite participants via email or link sharing, and customize your gift as you wish.
How can I choose the amount for a gift card?
The amount of the gift voucher is determined by the gift sets available at Château La Chenevière. You can choose from the options offered, ranging from 40 € for a rustic lunch to 579 € for a two-person getaway with an overnight stay.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address as well as your password. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with Château La Chenevière to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for Château La Chenevière.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Château La Chenevière gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experience of Château La Chenevière.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Château La Chenevière website.
How do I purchase or give a gift box?
To offer a Château La Chenevière gift box, choose your box from our gastronomic or accommodation options, personalize it with a message, and complete your order online. You will immediately receive a digital gift voucher or a personalized box at home, to offer to your loved ones for an exceptional experience in Normandy.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Château La Chenevière gift boxes allow the recipient to choose from our various gastronomic and accommodation experiences for an unforgettable moment in Normandy.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy your exceptional stay at Château La Chenevière, a five-star hotel located on the Normandy coast, between Bayeux and the D-Day beaches.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at Château La Chenevière.
Is the gift box customer service reachable by phone?
Château La Chenevière's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order and enjoy your experience at Château La Chenevière.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, Château La Chenevière.
Is there a dedicated customer service for gift boxes?
The customer service team at Château La Chenevière is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get assistance. Enjoy your experience at Château La Chenevière to the fullest.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at Château La Chenevière. You will find information about booking, validity, and included services to fully enjoy your experience at our establishment, Château La Chenevière.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Château La Chenevière. You can check the available options when booking your stay.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the beneficiary of a Château La Chenevière gift box enjoys the same services as other customers, subject to the establishment's conditions. They can savor a gastronomic experience in our restaurants Le Botaniste or Le Petit Jardin, or relax in our romantic park.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Château La Chenevière.
Is parking included in my gift box?
Parking is not included in Château La Chenevière's gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is included in the 'Parentheses for Two' gift box from Château La Chenevière, which offers a getaway for two with an overnight stay and breakfasts on the Normandy coast. This service is not included in the other gift boxes.
Is special attention given to the recipient of a gift box?
Château La Chenevière pays special attention to its guests, with discreet service, personalized welcome, and high-end amenities for an exceptional stay marked by luxury and serenity. Recipients of gift boxes enjoy this unique experience, with unforgettable gastronomic moments in our restaurants Le Botaniste or Le Petit Jardin, at the heart of our five-star hotel in Normandy.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. The gift boxes from Château La Chenevière often include a quality experience, but it is best to check the specific details of your box to confirm this service.
Should we bring towels to the Spa?
Towels are provided by our establishment Château La Chenevière for your comfort during your visit to the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at Château La Chenevière.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The gift box is sent immediately in digital format or customized and sent to your home for free, and the lucky recipient can book their dates at Château La Chenevière.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for large quantity purchases, with a customized quote based on the volume ordered at Château La Chenevière.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options, for gift boxes to be offered at our establishment Château La Chenevière.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new address. We will update the information associated with your gift box at Château La Chenevière.
How can I leave a review for my gift box?
You can share your feedback about your experience at Château La Chenevière by logging into your customer account. The terms may vary depending on the establishment, but this way you can express your satisfaction or share your suggestions to improve our service at Château La Chenevière.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website. Our boxes are customizable and can be sent by email or to your home for free. You will benefit from the best rates by purchasing directly from our official Château La Chenevière store.
Is there a dress code for the gift box?
To fully enjoy your experience at Château La Chenevière, elegant attire is recommended for meals at the gastronomic restaurant Le Botaniste. For the bistro-style restaurant Le Petit Jardin, smart casual attire is appropriate. Château La Chenevière.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified for Château La Chenevière. We invite you to check the specific conditions when booking your gift box.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can choose your dates directly with the Château La Chenevière establishment.
How can one access the hotel from the airport?
To access the Château La Chenevière hotel from the airport, you can choose to take a taxi or rent a car. The establishment is located between Bayeux and the D-Day beaches in Normandy, making it easily accessible from the region's main airports.
Is the establishment accessible to people with reduced mobility?
Château La Chenevière, a five-star hotel located in Normandy, offers spacious and comfortable rooms. To learn about specific amenities for people with reduced mobility, you can check the details on our website or directly with our establishment, Château La Chenevière.
Are pets allowed in the establishment?
Château La Chenevière allows pets, subject to specific conditions set by the establishment.
Where can I find the menus?
The menus for the restaurants Le Botaniste and Le Petit Jardin are available on the detailed sheet of each gift box or directly on the website of the establishment Château La Chenevière.
What are the hours of operation?
The opening hours of our restaurants and services vary depending on the day and the season. For a rustic lunch at Le Petit Jardin or a gourmet dinner at Le Botaniste, you can enjoy our services in an intimate and refined setting at Château La Chenevière.
Is there parking available near the establishment?
Château La Chenevière has a private parking lot for its clients, located within the premises. You can thus park your vehicle with complete peace of mind during your stay or visit.
What are the delivery methods for gift boxes/vouchers?
Château La Chenevière gift boxes can be sent immediately by email or delivered free of charge to your home in digital or physical format. This gives you total flexibility to offer an exceptional moment to your loved ones.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose to receive a personalized gift voucher at your home for free, or opt for an immediate digital delivery. Take advantage of this option to offer an exceptional experience at Château La Chenevière.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences and stays at Château La Chenevière. These boxes include options such as lunches, gourmet menus, and getaways for two, offering a luxurious and personalized experience at our Château La Chenevière establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an experience at Château La Chenevière. The physical box will be sent to your home for free, while the digital version is available immediately after your purchase.
Is the box presented in a neat packaging?
Our Château La Chenevière gift sets are presented in an elegant and carefully crafted packaging, reflecting the luxury and charm of our establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, the Château La Chenevière gift box is available in digital format. You can send it immediately via email to the person of your choice, who can then book their stay date.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. The personalized gift certificate is sent to their home for free, or in digital format immediately, depending on your preference. Take advantage of this option to offer an unforgettable experience at Château La Chenevière.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The boxes are sent in digital format or to your home for free, for a luxurious and serene experience at Château La Chenevière.
What are the delivery times for gift boxes by mail?
The Château La Chenevière gift boxes are sent free of charge to your home. You will receive a personalized gift voucher, to offer at your leisure, at our Château La Chenevière establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are immediate for a digital send or free for home delivery at our establishment Château La Chenevière.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also receive a free personalized gift certificate at your home. Enjoy the unique experience offered by Château La Chenevière.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and you can customize it as you wish. The recipient can book their dates directly with our establishment, Château La Chenevière.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. When placing your order, you can choose the option that suits you best. The gift box is sent by Château La Chenevière.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for digital dispatch and free for home delivery. The recipient can then book their dates at the Château La Chenevière establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Château La Chenevière. You will be able to enjoy your gastronomic experience or your stay according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At Château La Chenevière, we invite you to check these details to plan your culinary experience or stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy different experiences, such as lunch at the Petit Jardin or dinner at the gastronomic restaurant Le Botaniste, within our establishment Château La Chenevière.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Recipients of gift boxes can enjoy exceptional stays at Château La Chenevière, a five-star hotel located on the Normandy coast.
Can I modify my reservation made with a gift box?
The modification of your reservation made with a gift box may be possible depending on the availability at our establishment Château La Chenevière.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase. You will be able to enjoy your stay at our five-star hotel Château La Chenevière, located on the Normandy coast.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability of Château La Chenevière.
Can I convert my gift box into a gift card?
The gift boxes from Château La Chenevière cannot be converted into gift certificates. They are valid for a reservation at our establishment, whether it's for lunch at Le Petit Jardin, dinner at Le Botaniste, or an overnight stay at our five-star hotel.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château La Chenevière offers special gift boxes for particular occasions such as Valentine's Day, Christmas, or weddings, with unique experiences like gourmet lunches or romantic getaways. Explore our online selection to discover the available offers and give your loved ones an unforgettable moment at Château La Chenevière.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments at Château La Chenevière.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Château La Chenevière are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format. Château La Chenevière.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by Château La Chenevière. You will thus be able to fully enjoy the exceptional culinary and accommodation experience that we offer, whether in our gastronomic restaurant Le Botaniste or our bistro-style restaurant Le Petit Jardin.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the Château La Chenevière establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Château La Chenevière. You thus benefit from the best rate directly from the establishment, with a secure payment.
Is online payment secure?
Online payment for your Château La Chenevière gift sets is fully secured on our platform.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Château La Chenevière.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château La Chenevière, a five-star hotel in Normandy. Each box allows you to enjoy a stay or a meal at our establishment, combining luxury and serenity in a historic and romantic setting.
Is it possible to pay in installments?
The pay-in-installments option is not available for Château La Chenevière gift sets.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. This allows for an immediate dispatch of your box in digital format or to your home address for free, directly from our official Château La Chenevière boutique.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Château La Chenevière.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data at Château La Chenevière.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. There, you will find all the information related to your purchases of gift boxes for Château La Chenevière.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for our gift sets at Château La Chenevière.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase. You can also find it in your customer account on the Château La Chenevière website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to Château La Chenevière.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at Château La Chenevière. Simply check its validity and usage in our establishment's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the establishment, with an immediate sending of the box in digital format or a personalized gift voucher sent to your home for free. Château La Chenevière.
Do you accept vacation checks?
Château La Chenevière accepts vacation checks according to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the shipment. This little personalized note will make the gift even more unique for the recipient at Château La Chenevière.
Can we add options to your gift box offers?
The gift boxes from Château La Chenevière can be customized to your liking, with various options for each offer. You can choose from gastronomic experiences, stays, or floral workshops, tailored to your preferences.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift set. You can customize the packaging during your online order for an extra touch of luxury to give, at Château La Chenevière.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from Château La Chenevière can be personalized to your liking, for a unique and memorable gift.
How do I request a refund for a gift box purchased online?
For a refund of your gift set, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment Château La Chenevière.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Château La Chenevière paper gift box, a duplicate can be sent to you subject to availability. The Château La Chenevière gift box is customizable and can be sent digitally or by mail to your home.
Can partially used gift boxes be refunded?
Partially used Château La Chenevière gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your gift box with all your desires, with immediate digital delivery or a personalized gift voucher sent to your home for free, at our establishment Château La Chenevière.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Château La Chenevière gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the conditions specified at the time of purchase. At Château La Chenevière, you benefit from immediate digital delivery or a personalized gift voucher sent to your home for free.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo will be requested for quick processing according to the conditions of Château La Chenevière.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the latter, available on its description page. Gift boxes purchased from our establishment Château La Chenevière benefit from immediate digital delivery or a personalized gift voucher sent to your home for free.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If this date is exceeded, it can no longer be used for an experience at Château La Chenevière.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Château La Chenevière establishment.
How can I redeem the cashback?
To use your gift box at Château La Chenevière, follow the instructions indicated on the gift voucher. The recipient can book their dates directly with the establishment Château La Chenevière.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and vary according to the conditions of the establishment Château La Chenevière.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Château La Chenevière are neither exchangeable nor refundable. You can offer an exceptional moment to your loved ones with our various experiences, from a rustic lunch at our bistro restaurant Le Petit Jardin to a getaway for two in our five-star hotel.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when booking at Château La Chenevière.
Is booking with a gift box subject to availability?
The reservation with a gift box at Château La Chenevière is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your experience at Château La Chenevière.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Château La Chenevière, have its number ready. This number is required to validate your reservation and fully enjoy your experience at Château La Chenevière.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of Château La Chenevière. You can enjoy various gastronomic moments, such as lunch at Le Petit Jardin or dinner at Le Botaniste restaurant, depending on the options chosen.
Can I use my gift box on holidays?
The use of your gift box at Château La Chenevière may be subject to specific conditions on public holidays. To fully enjoy your experience, check availability and any possible restrictions directly with our establishment, Château La Chenevière.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with Château La Chenevière.
Can I book online with my gift voucher?
Booking with a gift box at Château La Chenevière is done directly with the establishment, which will offer you available dates to enjoy your experience.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Château La Chenevière.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the specific conditions of the gift box at Château La Chenevière.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of Château La Chenevière establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements, such as extra options, are at your own expense. You will fully enjoy your experience at Château La Chenevière.
Is my gift box personalized?
Your gift box is personalized with the name of the recipient indicated at the time of purchase, for a unique experience at Château La Chenevière.
Can my gift box be used all at once?
Yes, your Château La Chenevière gift box can be used in one go. You can fully enjoy the chosen experience, whether it's lunch at Le Petit Jardin, dinner at Le Botaniste, or an overnight stay in our five-star hotel.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at Château La Chenevière, a five-star hotel located in Normandy, between Bayeux and the D-Day beaches. You can enjoy our gastronomic restaurant Le Botaniste or our bistro-style restaurant Le Petit Jardin for an unforgettable culinary experience.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at Château La Chenevière, a five-star hotel located in Normandy. You can enjoy our gastronomic or bistro-style restaurants, or even offer an overnight stay at our establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You can enjoy an exceptional stay in one of the 29 spacious and comfortable rooms at our five-star hotel, Château La Chenevière.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You can enjoy the culinary experience or accommodation at Château La Chenevière according to your choice.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the establishment Château La Chenevière.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château La Chenevière, a piece of ID may be requested to validate your reservation made with a gift box.
Do you accept pets?
Château La Chenevière accommodates pets under certain conditions. It is advisable to check the terms directly with the establishment to ensure a pleasant stay for everyone.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy your experience at Château La Chenevière.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Château La Chenevière. You can place your order as a guest and thus enjoy the gastronomic or hotel experience of our Normandy establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on availability and reservation conditions at the time of your visit. Make the most of your experience at Château La Chenevière.
What are the check-in and check-out times?
The check-in and check-out times at Château La Chenevière are typically set at 15:00 for check-in and 12:00 for check-out. These details should be confirmed at the time of your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the box you choose. You can enjoy a gastronomic experience or a romantic getaway for two at our five-star hotel, Château La Chenevière.
What is the difference between a gift box and a free amount voucher?
With a gift box, you can choose from predefined experiences such as lunch at the Petit Jardin or an overnight stay at Château La Chenevière. An open amount voucher allows you to pay for a service up to the amount of your choice, while enjoying the excellence of our establishment, Château La Chenevière.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can review them before your purchase to learn the details and fully enjoy your experience at Château La Chenevière.
How do I use a gift box during booking?
To use your gift box at Château La Chenevière, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy the gastronomic or relaxation experience offered, depending on the gift box chosen.
Can the gift box be transferred to a third party?
The Château La Chenevière gift box can be given to a third party. Simply indicate this during purchase or customize the gift voucher online for the recipient.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box may be possible according to the conditions of the establishment Château La Chenevière.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent upon request with your details and order number, according to the conditions of Château La Chenevière.
What is the validity period of a gift box?
The validity period of a Château La Chenevière gift box is generally 1 to 3 years, depending on the type of box chosen.
Are children allowed?
Château La Chenevière welcomes children at its establishment, but it is recommended to check the specific conditions upon booking.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use the value of the gift box as they see fit, whether they do not use it entirely or exceed it. In the latter case, an additional payment will be necessary according to the conditions of our establishment Château La Chenevière.
Is the spa access private?
Access to the spa is not mentioned in the benefits of the gift boxes offered by Château La Chenevière.
What types of gift boxes do you offer?
We offer gift boxes for exceptional gastronomic experiences and stays at Château La Chenevière, a five-star hotel in Normandy. You can give unforgettable moments such as lunches at our restaurants Le Botaniste or Le Petit Jardin, aperitifs at Bar du Botaniste, or a romantic getaway with an overnight stay and breakfasts.